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Terms of Service

These terms govern the use of the Forgmatic software service (the service) between the service operator and the business that has set it up (the customer). The relationship is a business-to-business one; consumer-contract provisions do not apply to it.

1. Formation of the contract

The contract is formed when registration is completed — that is, when the customer confirms their e-mail address and a workspace is created. By registering, the customer confirms they are authorised to act for the organisation they entered and that its details are accurate.

2. Trial period

Where a trial period is offered, it runs for the period stated when it is activated. If it ends without a paid plan being agreed, the workspace moves to a reduced-feature mode. Data is not deleted when a trial ends; its removal is governed by clause 9.

3. Plans, prices and payment

The feature scope and price follow the selected plan under the price list in force when the order is placed. Subscriptions are paid in advance for the chosen period and renew automatically until cancelled. Payments are handled by a payment gateway; the operator does not store card details.

Prices may change with effect from the next billing period. The customer is notified at least 30 days in advance and may terminate the contract as of the date the change takes effect.

4. Late payment and suspension

If the customer is in default of payment, access to the service may be restricted after prior notice. Suspension does not release the customer from the obligation to pay the outstanding amount and does not affect the running of any notice period.

5. Acceptable use

The customer must not use the service in a way that breaches the law, infringes third-party rights or endangers its operation. In particular, the customer must not:

  • circumvent technical limits, place an unreasonable request load on the service, or probe its security without written consent,
  • store content they have no rights to, or unlawful content,
  • share their credentials with third parties.

In the event of a serious or repeated breach, access may be restricted without prior notice; the operator will inform the customer of the reason without undue delay.

6. Availability and support

The operator aims for continuous availability but does not guarantee uninterrupted operation. Planned maintenance is announced in advance. Support is provided electronically to the extent matching the selected plan.

7. Personal data

In relation to the data of its own customers, the customer is the controller and the operator is the processor. The terms of processing are set out in a separate data processing agreement, which the customer accepts in their administration interface. The processing of the customer's own data is described in the Privacy Policy.

8. Intellectual property and customer data

The service, its software and documentation remain the property of the operator. The customer receives a non-exclusive, non-transferable right to use the service for the duration of the contract.

Data the customer puts into the service remains theirs. The operator processes it solely in order to provide the service.

9. Term, termination and data export

The contract is concluded for an indefinite period. The customer may terminate it at any time with effect from the end of the paid period. The operator may terminate it on 30 days' notice, or without notice in the event of a serious breach of clause 5.

After termination the customer has 30 days to export their data using the export function in the administration. After that period the data is deleted, except for records the operator is required to retain by law (in particular accounting documents).

10. Liability

The operator is liable for damage caused by breach of its obligations. It is not liable for lost profit or for damage caused by circumstances excluding liability. Except where this conflicts with mandatory law, compensation is limited to the amount the customer paid over the 12 months preceding the event.

The operator is not liable for content the customer puts into the service, nor for its compliance with the law — including terms and conditions and other documents the customer issues to its own customers.

11. Changes to these terms

These terms may be amended. The customer is notified at least 30 days before a change takes effect. If they do not agree, they may terminate the contract as of that date; by continuing to use the service after that date they accept the change.

12. Final provisions

The relationship is governed by the law of the Czech Republic. Disputes are decided by the courts of the Czech Republic. If any provision is invalid, the remainder stays in force.